Bloomworks Support
I bought the Full Game. How do I get it back?
Open Menu → Settings → Restore purchase on a device signed in with the same Apple ID. The unlock comes back right away. With Family Sharing, family members can restore it too.
How do I move my worlds to another device?
Nothing to do: in the iPhone and iPad app your worlds are kept in your iCloud, so any device signed in to the same Apple Account picks them up. Menu → iCloud shows whether it's on. If it's off, turn on iCloud for Bloomworks in Settings → your name → iCloud → Saved to iCloud → See All.
What do I get for free?
The first seven chapters, in up to three worlds. The Full Game is a single purchase that unlocks every chapter, the Sleeping Spires and the far basins, unlimited worlds, Creative mode and every map. Tinker's Toolkit is an optional add-on with cheats and smart blueprints. There are no ads and no subscriptions.
How do I delete my data?
Open Menu → About → Delete my data and choose Delete everything. It removes every world, your settings and achievements from this device and starts the game fresh; when iCloud is on, your worlds also leave your iCloud and your other devices. To clear only one device, turn off iCloud for Bloomworks in that device's settings first. It never touches your purchases: Restore purchase brings them back.
My game closed unexpectedly
Your worlds are saved. Next time you open Bloomworks it offers a safe mode with lighter graphics, and a way to export a world so we can look at what went wrong. Please email us the exported file.
Refunds
Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.
Still stuck? Email support@bloomworks.jruddell.com. It helps to include your device model and what you were doing.